At PetJoy Shop, we understand that when you order products for your beloved pets, you want them to arrive safely and promptly. That’s why we’ve designed a delivery service that’s as thoughtful as our product selection. Whether you’re ordering automatic feeders for your cat or anxiety treatments for your dog, we ensure your pet essentials reach you with care.

Our Delivery Promise

We promise to handle your pet products with the same love and attention we’d want for our own furry friends. From our warehouse in Sunderland to your doorstep, every item is packed with care to ensure it arrives in perfect condition.

Shipping Options

Standard Shipping (£12.95)

For pet parents who want their items a little faster, we offer our premium Standard Shipping option:

  • Carrier: DHL or FedEx
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 business days after dispatch
  • Tracking: Full tracking information provided

Ideal for time-sensitive items like flea treatments or when you’re running low on your pet’s favorite toys.

Free Shipping (Orders over £50)

For those stocking up on pet essentials or making larger purchases:

  • Carrier: EMS
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 business days after dispatch
  • Tracking: Basic tracking information available

Perfect when ordering multiple items like cat beds, automatic feeders, and toys together.

Delivery Areas

We’re proud to ship our premium pet products worldwide, bringing joy to pets and their owners across the globe. Please note we’re currently unable to deliver to some Asian countries and remote regions. During checkout, our system will automatically confirm if we can deliver to your location.

Order Processing

Our team works diligently to process all orders within 1-2 business days. During peak seasons (like holidays), processing may take slightly longer. You’ll receive an email confirmation with tracking information as soon as your order ships.

Important Notes

  • Delivery times are estimates and may vary depending on customs processing in your country
  • Some products (like certain flea treatments) may have shipping restrictions in specific regions
  • We recommend ordering anxiety treatments or essential items well before you run out
  • For automatic feeders or water fountains, please allow extra time for potential battery checks

Returns Policy

If any item doesn’t meet your expectations (or your pet’s approval), you may return it within 15 days of receipt. Please contact our customer care team at [email protected] to initiate a return.

At PetJoy Shop, we believe every moment with your pet is precious. Our delivery services are designed to help you spend less time waiting and more time enjoying those joyful purrs and happy tail wags.

Have questions about delivery? Our friendly customer service team is always here to help at [email protected].