Last updated: [Insert Date]

Welcome to PetJoy Shop! These Terms and Conditions govern your use of our website happypetjoy.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. General Information

PetJoy Shop is operated by [Company Name], located at 24 The Bridges, Sunderland, GB SR6X 6UI. We specialise in high-quality pet products designed to make pet parenting easier and more enjoyable.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorised access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Notify us immediately of any unauthorised use of your account

3. Product and Service Description

We offer a carefully curated selection of pet products including:

  • Anti-barking devices and anxiety/calming treatments
  • Automatic feeders and water fountains for cats and dogs
  • Toys, beds, and grooming supplies
  • Health and wellness products

Important Note: Some products (particularly health-related items like dental care products and flea/tick treatments) may have specific usage instructions and restrictions. Always consult with your veterinarian before using these products.

4. Order and Payment Terms

4.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect orders already placed.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

Note: Delivery times may vary during peak seasons. We currently ship worldwide excluding some Asian countries and remote areas.

6. Returns and Refunds

6.1 Return Policy

We accept returns of most new, unopened items within 15 days of delivery for a full refund. For returns due to our error, we’ll cover return shipping costs.

6.2 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Cat Dental Care products
  • Cat Flea, Tick & Wormers
  • Opened Anxiety/Calming Treatments
  • Used pet grooming tools (brushes/combs)

Unless these items are faulty.

6.3 Refund Processing

Refunds are issued to the original payment method:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping charges are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is the property of PetJoy Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Liability Limitations

PetJoy Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Any issues resulting from improper product use contrary to instructions
  • Delays or failures in performance caused by circumstances beyond our reasonable control

Our total liability for any claim related to our products or services shall not exceed the purchase price of the relevant product.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

11. Contact Information

For any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 24 The Bridges, Sunderland, GB SR6X 6UI

Thank you for choosing PetJoy Shop – where happy pets begin!